Give Full Refund to Passengers Whose Tickets Were Cancelled During Pandemic, Centre Tells Airlines

The ministry of civil aviation (MoCA) has chaired a meeting with representatives of airlines in connection with refund of credit shells of passengers. A credit shell is a credit note created against a cancelled PNR and can be used by the passenger for a future booking.

According to a report by ANI, the Centre is dissatisfied with airline companies not providing full refund to passengers whose tickets were cancelled last year due to the pandemic.

'MoCA Secretary has chaired the meeting today with all the airline companies regarding credit shells refund and expressed dissatisfaction towards airline companies who did not refund the money.