Missed delivering groceries again? Say thank you than sorry

Missed delivering groceries again? Say thank you than sorry

India TV

Missed delivering groceries again? Say thank you than sorry

If you have missed delivering groceries or milk once again in these social distancing and lockdown times, learn to regain consumers trust again, by just saying a polite thank you at the end of your conversation. Appreciation like saying thank you is often a more effective strategy than apology -- saying sorry -- at restoring consumer satisfaction in the case of service failures, suggests new research.

When service providers redress such failures with an appreciation, consumers report higher overall satisfaction and are more likely to recommend the service provider to other consumers and less likely to complain, said researchers from New Mexico State University, University of South Carolina, Zhejiang University (China) and The Ohio State University.

Disclaimer: This is an automatically aggregated article/story by a computer program and has not been created or edited by Newsdig.in.

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